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7 Unprofessional Behaviors That Are Ruining the Reputation of Newborn Care Specialists

7 Unprofessional Behaviors That Are Ruining the Reputation of Newborn Care Specialists

đŸ˜€ I Am Tired of High Maintenance Behavior and Entitlement Among Newborn Care Specialists

The transformation of some newborn care specialists (NCS) from professional advisors to high-maintenance, entitled entities demanding privileges has become increasingly evident. Here are examples that highlight this concerning trend:

1. Overstepping Accommodation Boundaries: Understanding Living Conditions: When preparing to join a family’s home, it’s wise to gather information about the living conditions you’ll be entering. While it’s acceptable to inquire about your living space, your bathroom, the nursery and the kitchen and any basic amenities you require, it’s essential to approach this inquiry professionally. Requesting pictures of your living space and clarifying necessities such as wireless internet access are reasonable steps to ensure your comfort. However, making demands or expressing dissatisfaction about the absence of certain conveniences, like TV or microwave, crosses the boundary of professionalism. Just do not accept the contract – do not ask them to meet your accommodation demands.

#7 Unprofessional Behaviors That Are Ruining the Reputation of Newborn Care Specialists

2. Mealtime Demands: Respecting Dietary Agreements: As an NCS, it’s crucial to adhere to agreed-upon dietary arrangements without imposing personal preferences. Demanding or requesting specific foods, snacks, or specialized diets is not acceptable and is not your client’s responsibility to provide. This is unprofessional and can strain the family’s resources. Clear communication regarding dietary needs should take place before accepting the position to ensure alignment with the family’s expectations.  Remember your demands may lose you a contact.

#7 Unprofessional Behaviors That Are Ruining the Reputation of Newborn Care Specialists

3. Professionalism in Compensation Negotiations: When interviewing for a position that offers a certain hourly rate, it’s crucial to approach compensation negotiations with professionalism and consideration. Requesting additional payment beyond what was initially agreed upon can be perceived as inconsiderate, especially if the family has set a budget they wish to adhere to. Keep in mind that factors such as the size of the house or the location’s prestige (e.g., a 90210 zip code) don’t necessarily correlate to a family’s financial capacity. Making such requests is not only unprofessional but can also come across as tacky.

#7 Unprofessional Behaviors That Are Ruining the Reputation of Newborn Care Specialists

4. Disregard for Working Hours: An NCS who overstays their shift so they may sleep for a longer period of time. Irrespective of agreed-upon working hours, is exhibiting high-maintenance behavior.

#7 Unprofessional Behaviors That Are Ruining the Reputation of Newborn Care Specialists

5. Emotional Involvement Beyond Scope: Sharing personal details of an NCS’s life with clients is strictly forbidden, regardless of the circumstances. Similarly, soliciting favors from clients, no matter the scale or significance, is inappropriate and erodes the boundaries of professionalism. An NCS who intertwines herself with household staff, engaging in conversations that involve speaking negatively about clients, ventures into murky territory. If a fellow staff person comes to the NCS to engage in conversation about the client or anything pertaining to the client, do not engage in conversation.

Should a colleague initiate a conversation about a client or any related matter, the NCS must abstain from participation. Discussing clients in such contexts is unethical, as one cannot ascertain the confidentiality and reliability of the conversation partner. These actions not only blur the distinction between personal and professional roles but also erode the trust that families entrust in their NCS professionals.

#7 Unprofessional Behaviors That Are Ruining the Reputation of Newborn Care Specialists

6. Criticizing Living Conditions: An NCS who criticizes the family’s living conditions or lifestyle choices beyond her professional advice – such as commenting negatively on dĂ©cor, cleanliness, or parenting choices – displays a high-maintenance attitude that extends beyond her role.

#7 Unprofessional Behaviors That Are Ruining the Reputation of Newborn Care Specialists

7. Demanding Special Treatment: An NCS who expects families to cater to her special requests, such as particular food brands, exclusive bathroom access, or transportation preferences, demonstrates an entitled mindset that goes beyond the scope of her professional duties.

#7 Unprofessional Behaviors That Are Ruining the Reputation of Newborn Care Specialists

The examples above illustrate how some newborn care specialists can deviate from their intended role and develop high-maintenance or entitled behaviors. It’s crucial for families and specialists alike to communicate openly and establish clear boundaries to ensure a positive and professional working relationship. By upholding these principles, NCS professionals can ensure that their role remains one of expertise, guidance, and support without overstepping the boundaries of professionalism.

#7 Unprofessional Behaviors That Are Ruining the Reputation of Newborn Care Specialists

⚖Ethical & Professional Standards in Newborn Care

  • Code of Conduct: According to the NCSA’s Code of Conduct, certified specialists must uphold confidentiality, respect boundaries, and adhere to ethical behavior.
  • Scope of Practice: The NCSA Scope of Practice underscores that NCSs must work within their training never providing medical advice or personal demands outside job scope.
  • Boundaries & Trust: Professionals working in client homes must maintain clarity and professionalism. Ausmed’s guide on professional boundaries highlights how personal disclosure or favoritism undermines trust.

#7 Unprofessional Behaviors That Are Ruining the Reputation of Newborn Care Specialists

👉Conclusion:

Families and specialists both benefit from clear communication and defined boundaries. Recognizing high‑maintenance behavior whether accommodation demands or emotional overreach helps maintain professional integrity. Families should feel safe hiring NCSs who emphasize service over entitlement, while professionals should uphold standards that reflect true expertise and respect.

#7 Unprofessional Behaviors That Are Ruining the Reputation of Newborn Care Specialists

Posted in: NCS Tps and Hints

Nancy Hamm cancs, caisc

Founder of Gentle Venture’s Training Center

Contact Ms. Hamm at [email protected] or 602-412-8497

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